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Returns

Everything you need to know.

  • All unwanted items must be returned within 28 days.
  • The return period starts from the delivery date of your parcel & we must receive it back within the 28-day period.
  • Items must be unused, in original packaging, and with the tags attached.
  • Failure to adhere to these conditions will result in either the item being sent back to you or a credit note raised
    (depending on the condition of return)
  • If you have received FREE DELIVERY for your order and your return takes you under our free delivery threshold, we will deduct a £3.99 return fee from your order. 

All of these items are not eligible for a refund

  • Pre-order items cannot be returned as these have been specifically ordered for you.
  • Pre-order deposits are non-refundable.
  • Hair accessories due to health & safety.
  • Socks that have been removed from the packaging.

Unfortunately, we do not offer a straight exchange system.

  • Purchase the correct items from our store.
  • Return your unwanted items as per our above policy.
  • Once your item arrives with us we will refund you within 5 working days.

In the rare case that your item is faulty please follow these steps.

  • Contact our customer care team at customerservices@lovelully.com
  • We will require a photo of the fault and we will provide you with a pre-paid return label.
  • Once the item arrives with us, we will inspect it and contact you regarding the outcome. (It is our right to charge you for the postage if this service is used incorrectly.)

Start your return

* Any items received after the return period will be issued with a credit note.

** Return shipping costs remain the responsibility of the customer & no original shipping fees will be refunded.

Disclaimer

After your refund has been processed by us, we are unable to advise when this will show back in your account. Each payment method/bank has its own refund process times.

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