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Customer Help

Our happiness team are always here to assist.

Common purchase queries answered

Orders and Shipping

Please see our checkout delivery options for estimated delivery time frames. 

Please click on the “My account”. If you are logged out or do not have an account you will have an option to create a free account. 

Please contact our customer support team to change your delivery address. 

You will receive tracking details from Royal Mail once your order has been dispatched. If you require further assistance please contact us via email or live chat for real time tracking details. 

Yes, if you have an account created. However you can elect to not store these details. Our website is protected with modern SSL protection to ensure your safety & security. If you do have further concerns, please contact our support team. 

We do not charge tax to UK orders. You may be charged tax on international orders. Please see tax calculations when you checkout. 

If you need to swap an item

Returns and Exchanges

We offer 14 days to refund your items. Please contact our support team to arrange your return. Please be advised, return costs are the customers responsibility unless otherwise communicated with a team member.

We do aim to have 100% compliance with all orders picked, but occasionally accidents do happen. Please contact our support team as soon as you receive your order to inform us of a wrong item received. 

Please contact us as soon as you discover your item being faulty. We advise you to inspect your items on arrival and contact us if there any damaged or issues. 

Our return address is: 

Love Lully Returns 

Fourways Industrial Buildings, Hemel Hempstead, HP1 3BP

Please use a secure delivery method and keep proof of postage. 

You can cancel your order within 24 hours, as long as your order has not been dispatched. Please contact us as soon as possible to arrange an order cancellation. 

We do occasionally have the ability to access re-orders of stock. Please contact us regarding pre ordering stock. 

Order Before 2pm Monday – Thursday

Next Day Delivery

Easy 28 days returns

28 days money back guarantee

International Delivery

Worldwide shipping available

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