Common queries answered
Frequently asked Questions
We usually dispatch your order same day if received before 2pm Monday to Friday. If the order is placed after 2pm, we will try to dispatch this same-day, but this may be dispatched next day.
We offer a 28 day return policy on all full priced items, and 14 day money back on sale items. Please get in contact with us to arrange a return.
We want you to be happy with your purchase, but if for any reason you’re not, you can return any item back to us in line with our returns policy. The return policy starts from the day that the tracking shows as delivered.
Please provide proof of purchase when returning your product, this is in the form of your delivery note which is inside of your parcel. If you’re unable to provide this then an exchange or a credit note will be offered.
- 28 day return policy for full price items.
- 14 day return policy for sale items.
To be eligible for a refund your items must:
- Be unused, in their original packaging & with the tags attached.
- Shoes must be in their original box with no sign of damage.
There are some non-refundable items:
- Pre-order items (including deposits) as these have been ordered in specifically for you.
- Hair accessories due to hygiene reasons.
- Socks that have been removed from the packaging.
We advise you to use a tracked service when returning an item, once this has been signed for please allow up to 7 days for your item to be refunded.
Please note: we do not offer free returns, all costs are the responsibility of the sender.
Please check with your local authority regarding any possible return charges. These charges are the responsibility of the sender & Love Lully will not reimburse these costs.
You can change your shipping address in your account section if you have an account.
If we have dispatched your order, please contact us as soon as possible to change your address.
If we have dispatched your order with your wrong address, we will have to wait until your order is returned to us. We will attempt to try and contact the delivery company and update you about the process.
We provide tracking for your order once we have dispatched. The tracking will be sent to your email from our delivery company (Royal mail) We send all order using a tracked 24/48 hour service so you will receive a full tracking journey.
You can contact us through our contact form, socials, email and more. Please use one of these methods to contact the team.
If we have dispatched your order, we will attempt to contact the courier company for an update and try to arrange a return of the parcel to us. Once the parcel has arrived back with us. You will be required to pay another delivery charge to cover the new delivery to your correct address.
If we have not dispatched your order, please contact us as soon as possible for us to update your delivery address.
We ship globally.
Your delivery is calculated on checkout. Please shop our site, head to checkout and your delivery will be calculated.
Yes, we dispatch all of our items in one order unless notified.