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Returns & Refunds

We want you to be happy with your purchase, but if for any reason you’re not, you can return any item back to us in line with our returns policy. The return policy starts from the day that the tracking shows as delivered.

Please provide proof of purchase when returning your product, this is in the form of your delivery note which is inside of your parcel. If you’re unable to provide this then an exchange or a credit note will be offered. 

  • 28 day return policy for full price items.
  • 14 day return policy for sale items. 

To be eligible for a refund your items must:

  • Be unused, in their original packaging & with the tags attached.
  • Shoes must be in their original box with no sign of damage.

There are some non-refundable items:

  • Pre-order items (including deposits) as these have been ordered in specifically for you.
  • Hair accessories due to hygiene reasons.
  • Socks that have been removed from the packaging.

We advise you to use a tracked service when returning an item, once this has been signed for please allow up to 7 days for your item to be refunded.

Please note: we do not offer free returns, all costs are the responsibility of the sender.

International customers

Please check with your local authority regarding any possible return charges. These charges are the responsibility of the sender & Love Lully will not reimburse these costs.

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