Returns Policy

We understand that sometimes items just aren’t right. Here are our guidelines to help you understand our returns policy.

» Full priced items to be returned within 30 days of your invoice date for a full refund (which you will find at the top of your invoice)

» Items must be unused, in original packaging with tags attached. Please keep away from odours, damp areas, and other conditions which may cause damage to the items.

» We allow 14 days from your invoice date to return sale items. Any items returned after this will be provided with a credit note. This is valid for 12 months from the date of authorisation.

How to return

The cost of returning items remains your responsibility. Please use a secure delivery method of your choice and keep your proof of postage in case of lost or damaged packages in transit. 

» Return items in the postage bag or another suitable covering. Please include your order number, name & reason for return inside so we can locate your order.

» Add our address

( LOVE LULLY RETURNS, FOURWAYS INDUSTRIAL BUILDINGS, HEMEL HEMPSTEAD, HP1 3BP)

» Once your items have been returned to us we will inspect items and issue your refund back to your original payment method or credit note based on your returned items.

Non-refundable

Non-refundable conditions

» Pre-order items are non-refundable.

» Pre-order deposits are non-refundable.

» Hair Accessories

» Socks are non-refundable if they have been removed from packaging

Exchanges

We do not offer a straight exchange system. If you require an exchange of size we recommend: 

» Purchase correct items from our store.

» Return your unwanted items as per our above policy

Faulty items

On the rare occasion an item is faulty:

» Please contact our customer care team who will happily advise you of the best options.

» customerservices@lovelully.com

» Please advise us as soon as possible so we can rectify this issue for you in a timely manner.