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Customerservices@lovelully.com

Returns Policy

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  • RETURNS POLICY
  • All unwanted items must be returned within 14 days
  • The return period starts from the delivery date of your parcel.
  • Items must be unused, in original packaging, and with the tags attached.
  • Failure to adhere to these conditions will result in either the item being sent back to you or a credit note raised
    (depending on the condition of return)

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  • NON REFUNDABLE ITEMS
  • All of these items are not eligible for a refund
  • Pre-order items cannot be returned as these have been specifically ordered for you.
  • Pre-order deposits are non-refundable.
  • Hair accessories due to health & safety.
  • Socks that have been removed from the packaging.

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  • HOW TO RETURN
  • Return to:
    Love Lully Returns,
    Fourways Industrial Buildings,
    Hemel Hempstead,
    HP1 2BP
  • Please include your order number, name & reason for the return inside your parcel.
  • Once received we will refund you within 5 working days.
  • The return postage cost is the responsibility of the customer.

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  • FAULTY ITEMS
  • In the rare case that your item is faulty please follow these steps.
  • Contact our customer care team at customerservices@lovelully.com
  • We will require a photo of the fault and we will provide you with a pre-paid return label.
  • Once the item arrives with us, we will inspect it and contact you regarding the outcome. (It is our right to charge you for the postage if this service is used incorrectly.)

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  • EXCHANGES
  • Unfortunately, we do not offer a straight exchange system.
  • Purchase the correct items from our store.
  • Return your unwanted items as per our above policy.
  • Once your item arrives with us we will refund you within 5 working days.

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** Return shipping costs remain the responsibility of the customer & no original shipping fees will be refunded.

Disclaimer

After your refund has been processed by us, we are unable to advise when this will show back in your account. Each payment method/bank has its own refund process times.[/vc_column_text][/vc_column][/vc_row]

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