We understand that sometimes items just aren’t right. Here’s our guidelines to help you understand our returns policy.
» Full priced items to be returned within 30 days of your invoice date for a full refund (which you will find at the top of your invoice)
» Items must be un-used, in original packaging with tags attached. Please keep away from odours, damp areas and other conditions which may cause damage to the items.
» We allow 14 days to return Sale items and items which are added to a flash discount for store credit only. Store credit will be valid for 12 months of issue date to allow sufficient time of use. If Store credit is not used in this time frame you will unfortunately not be able to claim this amount back.
» If you have used a discount code which is more than 15% these items will be subject to our sale returns policy and you will have 14 days from your invoice date to return these items for a store credit only.
How to return
The cost of returning items remains your responsibility. Please use a secure delivery method of your choice and keep your proof of postage incase of lost or damaged packages in transit.
» Return items in the postage bag or another suitable covering. Please include your order number, name & reason for return inside so we can locate your order.
» Add our address
( LOVE LULLY RETURNS, FOURWAYS INDUSTRIAL BUILDINGS, HEMEL HEMPSTEAD, HP1 3BP)
» Once your items have been returned to us we will inspect items and issue your return to your original payment method or credit note based on your returned items and order.
» Please be aware, Sale items and item in a flash sale or where a discount code of more than 15% has been used these will be treated a sale return and as such a credit note will be issued. These items must be returned within 14 days of invoice date (the date on the invoice)
» Pre-order items are non refundable.
» Pre-order deposits are non refundable.
» Hair Accessories
» Socks are non refundable if they have been removed from packaged
We do not offer a straight exchange system. If you require an exchange of size we recommend:
» Return your unwanted items as per our above policy
» Purchase correct items from our store.
» We will cover your return charge back to us FOR EXCHANGE ONLY. Please arrange your return here > CREATE AN EXCHANGE RETURN LABEL <
» The above exchange link is for “exchange returns only”. If this link is used for general returns or without prior permission a fee of £3.50 will be deducted from your return.
On the rare occasion an item is faulty:
» Please contact our customer care team who will happily advise you of the best options.
» Please advise us as soon as possible so we can rectify this issue for you in a timely manner.
Shipping costs are non refundable
» Please be aware shipping costs are non-refundable. These are external services we use outside our Love Lully LTD which cannot be re-claimed.
» If you do have any questions or concerns regarding this please contact us: firstname.lastname@example.org
Please remember these points
» We offer a 30 day refund on all full priced items.
» 14 days to return sale items for a credit note only.
» The return postage cost remains your responsibility unless an exchange is made.
» Its returned purchased in a flash sale, or a discount code of more than 15% will be subject to a 14 day return policy for store credit only.
» Once we have received your return we will inspect and action your refund back to your original payment method or store credit based on your order. Please allow 5-7 working days for refunds to clear back to original payment methods. Credit notes will be issued to you by E-mail which you used when placing your order. If you need to update these details please contact our team who will be happy to help.