Frequently Asked Questions

Ordering

What are your sizes like? 

Please refer to description of each item as I provide a sizing recommendation. I have also added a size guide to each product for easier shopping. 

Can I cancel my order?

If you order is yet to be dispatched, I can cancel this for you. However if order has left me I cannot make any changes. 

My order has failed but money has been taken from my account.

This is a security measure by your bank, they will hold the money temporarily & then release it back to you.

Postage

Which courier do you use?

I use Royal Mail, and the delivery times will change depending on the option you choose.

What happens if my parcel doesn't arrive? 

In the unlikely event that your parcel doesn't arrive, please notify me within 10 working days. I can open an investigation with Royal Mail, however I will not be able to comment further until they have completed the search.

Do you ship overseas? 

Yes we ship worldwide, please check our delivery page for time-frames & prices.

Returns

Am I able to return my item for a refund? 

Of course, as long as your return is in line with the returns policy I can refund you back to your original payment method. 

How long does a refund take to process?

I aim to process all refunds within 5 working days of receipt. Please note your bank may take longer to show the refund in your account. 

Do I have to pay return postage? 

Yes, all return postage is the responsibility of the customer. I advise using a tracked service so you know when it has arrived with me.