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Sure, We understand that things don’t always fit right or suit a babies body type, size & weight. We offer a 30 day refund policy. Please see our refund policy information.

All of our deliveries are sent 2nd class and should arrive approximately 2-4 working days after dispatch. We use Royal Mail services to allow a cheaper delivery rate and guarantee that your parcel is handled with care. If you spend over £50, we usually will send your parcel as 1st or second class signed. *Which will require your signature*. We dispatch twice a week in usual circumstance’s which are Wednesdays & Saturdays. Please keep an eye on your email address you provided for updates.

We offer two ways to pay on our website. We use PayPal which most people these days will have an account. Its a secure, and convenient way to pay across many platforms. We also use STRIPE Payments. This is a highly Secure & World renowned payment gateway to accept all major credit/debit cards across the web. There is no transaction fee for you when using any of our payment method. Seach “Paypal” or “STRIPE” in your search engine to find out more information about these companies.

We want to make shopping with us as easy and enjoyable as possible. If you are having trouble accessing your account try resetting your password by clicking, MY ACCOUNT > LOST PASSWORD. If you still cannot access your account please email us lovelully@outlook.com OR contact us via our social media channels for an immediate response.