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Product Returns

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return it to us within 30 days of despatch in its original, saleable condition with a note stating the reason for sending it back.

You will be responsible for the item until it reaches us, and we suggest you use a secure delivery method (which requires a signature upon delivery). The cost of returning any item is your responsibility. You will be refunded the full value of the item, less delivery charge.

Please ensure that your purchase does not come into contact with anything that may mark or damage it, such as drinks, food or cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Please note: Personalised items such as Prints, or anything which required a specified name, detail, or engravement are Non-Refundable.

Please allow 10 working days from when the product has been received by us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same account or card with which you made your original purchase. If there is a problem with issuing a refund to your account or card, our customer service team will contact you.

FREE Returns Policy

You may return undamaged Items with the tag intact within 30 days of delivery for an exchange or refund. Please Fill In the returns slip provided with your invoice with all the relevant details and send your parcel back to us.

For any other enquires please contact us at Lovelully@outlook.com

Note: You are responsible for postage for returning unused items. If the item is faulty we will refund you the delivery amount on proof of delivery receipt.


All Fixed Delivery Prices.

UK – Standard Delivery – £1.99 (2-5 Working Days Excluding Weekends & Bank Holidays) Please note in busy periods delivery time may be longer but we will let you know and work as hard and as fast as we can to make sure we deliver your gift on time.


Please return items to:

Love Lully

18 Lockview Court

Ebberns Road

Hemel Hempstead